FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 28 business days. For International orders, please allow up to 40 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does gears and gadget provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page  for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at gearsandgadgets@gmail.com and we will get back to you as soon as possible.

Q: I made a purchase but haven't received a shipping notification e-mail yet?

A: Please check your spam / junk folder before contacting us as 99% of the time that is where our notification will go if they aren't in your inbox. Purchase confirmation and shipping confirmation e-mails are automated by our system, if you don't receive one it could be: 1) the e-mail you provided is incorrect. 2) The order hasn't been shipped yet 3) the item has been shipped but e-mail alerts are not working properly. Please contact us after 1 week if you don't receive a shipping or purchase

Q: I tracked my order online and some items are coming from China, and others are coming from U.S.A, why?

We have distributors across the globe and your order is fulfilled at the location that can process your order the fastest. So you may be located in U.S.A, but the China distributor might be able to ship it faster than our U.S.A distributor, so the order will be fulfilled in China. So it all depends on which distributor can ship it to your location the fastest. The quality is always consistent, regardless of the location it comes from. 

Q: I have bought multiple items and received only one?

We have Warehouses located around the globe one item may have been shipped from U.S.A and the second item may have shipped from EU warehouse please give it more days and all items ordered will arrive.

Q: I have e-mailed multiple times, messages on Facebook and Instagram and haven't received a reply yet, why?

By contacting us on multiple channels and flood our inbox with e-mails, it seriously adds more work for us as we're not sure if the social media team or our customer service team has already communicated with you, so we have to dig through e-mails and messages to see if we responded. This is obviously time consuming and the more you contact us on different channels, the harder it is for us to get back to you as it falls in different people's laps. The best thing to do is to e-mail once and if you really want to e-mail a second time please do it in the same thread, we usually reply within 48 hrs unless the question you are asking is answered by the auto-reply e-mail you get.